สารนิพนธ์พ.ศ. 2022

An Empirical Study on Student Satisfaction for Library Service at Guizhou University of Finance and Economics

ผู้จัดทำ: Xie Pinqiu
ระดับการศึกษา: ปริญญาโท
สาขาวิชา/กลุ่มสาขา: หลักสูตรบริหารธุรกิจมหาบัณฑิต สาขาวิชาการจัดการ
อาจารย์ที่ปรึกษา: Watt Mong Kwan Jacky, Pattama Roopsuwankun
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Abstract (English)

Many colleges and universities often had not paid too much attention to library construction, especially students' satisfaction, which seriously affected the development of libraries. Therefore, the construction and development of university libraries should be student-centered to improve student satisfaction in the new development period, promote student satisfaction, and strengthen the structure of university libraries. Based on the research objectives of exploring the library service in the new digital era, analyzing the influencing factors of student usage satisfaction, and policy suggestions, there were five independent variables of collection resources, features services for student readers, digital services, professional level of librarian, and overall environment and infrastructure set to test their relationship to student satisfaction. The survey was performed in September of 2021, and 510 valid questionnaires were received for the research analysis. The results showed that all the independent variables were found to have positive relationships with library satisfaction for students. Evaluation could be necessary for students to continue using library services for their better learning. Still, with the progress of online information, further policy suggestions should make for a better combination of utilization for library use in both online and offline applications in Guizhou.